We spoke to Kevin Young, Managing Director at Sydney Water about the water industry's shift from a focus on assets to a new culture of customer.
We interviewed Kevin at the WSAA Water Utility Chairs and MDs Symposium (Sydney, 7 August 2018). The Symposium brought together WSAA member Chairs and MDs to discuss water's contribution to liveable communities and the UN Sustainable Development Goals, customer centricity, strategic challenges, emerging governance issues and global trends.
18 Apr 2019
