“The Customer’s perception is your reality” – What we’ve learnt from customer engagement
16 April 2019
Anna Jackson from SA Water joins us as a guest blogger this month to reflect back on WSAA's recent Customer Engagement Workshop.
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Latest Blog
“The Customer’s perception is your reality” – What we’ve learnt from customer engagement
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Lessons in leadership: reflections from our Young Utility Leaders
25 March 2019
Two of our Young Utility Leaders attended the WSAA Members Meeting and Dinner in February. Anna Reeves, Coliban Water and Morgan Pauly, Sydney Water share their reflections following the events and sought advice from the leaders they heard from over the days in Sydney.
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We have so much to gain by learning from each other
4 December 2018
Morgan Pauly, Strategy and City Shaping Analyst at Sydney Water joins us this month as our guest blogger. Morgan attended the WSAA Members Meeting as part of her WSAA Young Utility Leaders role. Here are her takeaways.
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Starting from scratch - how do you create the perfect water utility?
4 December 2018
In the last week of November I spent a quick week in London and the UK to continue building connections with the UK water industry.
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Ki uta ki tai ….There’s something more than customer first
7 November 2018
With trips to remote Borroloola in the Northern Territory and over the Tasman to Wellington, New Zealand our Executive Director Adam Lovell shares insights on urban water reform and indigenous engagement programs.
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