'Customer driven, enriching life"

The urban water industry is commited to anchoring its services to customers' values, and to enrich communities where water services have broad economic, environmental and social values. In line with this our main activities focus on four areas:

  1. influencing national and state policies on the provision of urban water services and sustainable water resource management
  2. promoting debate on environmentally sustainable development and management of water resources and the community health requirements of public water supplies
  3. improving industry performance and establishing benchmarks and industry leading practices for water service processes; and
  4. fostering the exchange of information on education, training, research, water and wastewater management and treatment and other matters of common interest.​