For its 2018-2023 pricing submission to the Victorian Essential Services Commission, Yarra Valley Water utilised two innovative customer engagement techniques - a Citizens’ Jury and conjoint analysis to determine its customers' views on a wide range of matters.

This case study is from Towards Resilience: Climate change and the urban water industry in Australia and New Zealand. 


AuthorWater Services Association of Australia and Yarra Valley Water
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Towards Resilience Case Study - Determining customer support to mitigate greenhouse gas emissions and climate change impacts PDF