As a result of its largest ever residential customer survey in 2018, Hunter Water has robust evidence of the role customers want it to play in a low carbon future.

More than 90% of customers support taking action now to address climate change, and around 75% are willing to pay $1 or more annually on their water and wastewater bills to reduce Hunter Water’s greenhouse gas emissions.

This case study is from Towards Resilience: Climate change and the urban water industry in Australia and New Zealand. 


AuthorWater Services Association of Australia and Hunter Water
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Towards Resilience Case Study - Customer perceptions of climate change and willingness to pay for climate change programs PDF