The One Stop One Story (OSOS) Hub, a world-first digital customer platform, is celebrating its one-year anniversary

Co-funded with Yarra Valley Water, AGL, the Commonwealth Bank, Telstra, Transurban and Sydney Water, and built by technology partner Infoxchange, the hub empowers frontline staff to refer customers to a broad range of support services through a single access point.

Since its launch in October 2021, the program has helped over 850 Australians. It is reducing stress and protecting dignity by ensuring people only have to tell their story once to receive support from multiple service providers.

The initial pilot focused on supporting members of the community impacted by Family and Domestic Violence. It has recently been expanded to assist other members of the community experiencing financial vulnerability.

The OSOS Hub is run by Thriving Communities Partnership (TCP), which was initiated by Yarra Valley Water and now comprises hundreds of members across Corporate Australia and the Welfare Sector.

TCP Chair Pat McCafferty, also Yarra Valley Water’s Managing Director, said the only way to bring significant change to the root causes of poverty and vulnerability is to work together in new ways.

“It’s incredible to see so many organisations across a range of sectors come together to support Australians in need. By working together with other service providers, we can maximise the support available and really make a difference.”

Learn more at

16 Nov 2022

Evelyn Rodrigues

Evelyn Rodrigues

Manager, Customer and Community