A discussion paper for the Australian and New Zealand urban water industry which lays out the many opportunities the digital age offers water utilities, outlines the risks and challenges, and how these can be managed.

The paper concludes with some discussion questions on strategic knowledge gaps for the industry to consider. Addressing these will help optimally position the industry to embrace this exciting new era. Following this paper, WSAA has developed a Digital Utility Roadmap which proposes a four-part approach to digital maturity. This document is available to WSAA Utility Members and can be downloaded here. 


AuthorWater Services Association of Australia
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Harnessing the digital economy PDF