- Engage with representatives from across the Australian water sector
- Benefit the water industry and their customers through improved customer experience solutions
- Develop a strong understanding of contemporary issues that affect the water sector
The Water Services Association of Australia (WSAA) is the peak body of the Australian urban water industry. Its members provide water and sewerage services to over 20 million customers in Australia and New Zealand and many of Australia’s largest industrial and commercial enterprises.
Customer centricity is the highest priority for water utilities around the country. Organisations are transforming to place customers at the heart of every aspect of their business. Customer experience is a rapidly evolving area and highly sought after area of expertise for the urban water industry. This position will involve working closely with some of the most knowledgeable, dynamic and passionate people in this field from around the country.
We are seeking a professional with 2 to 5 years' experience for a full-time position under a 3 year contract with a 6 month probationary period. The person should be an energetic, people-oriented, self-starter with experience in the water industry or a related sector. We offer the opportunity to build a strong network across the Australian water sector, support utilities in developing a customer-centric water sector, and assist in addressing contemporary issues in water policy and regulation. Salary will be based on level of experience.
You will need to have:
- A tertiary qualification in communications, business, science or related discipline
- Demonstrated ability to engage with people, understand their needs and requirements and deliver outcomes that meet those requirements;
- Demonstrated ability to achieve outcomes in a timely manner through influencing others without direct authority;
- Experience in managing and delivering projects;
- Ability to coordinate multidisciplinary teams;
- Ability to present using a variety of mediums;
- Strong verbal and written skills;
- The ability to work with minimal supervision and
- Ability to develop a strong network of contacts within water utilities, other industries, service providers and research partners.
Preferred:
- Strong data analysis skills
- Experience in the water industry
- Experience in customer service, customer research
Applications
To be considered for this position, you must include in your application a current CV and a cover letter addressing the 'Professional Requirements' found in the position description.
Applications close 5.00pm Thursday 24 November 2016. Only successful candidates will be contacted.
Evelyn Rodrigues
Manager, Customer and Community
evelyn.rodrigues@wsaa.asn.au
0417 244 990
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